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Return Service

If goods are damaged or defective when you received the goods, please contact Customer Services through our website, or by email cs@infimedi.com or Whatsapp to 6172 1077 within 7 working days. We will contact you for the return/ refund arrangement. Please kindly help to get the purchase record/receipt ready.

We will not accept the following reasons:

Due to hygienic reasons, all personal items (e.g., face mask, gloves and personal protective equipment) and all expendable items (e.g., ph Paper) will not qualify for an exchange or refund.

- The returned/ refund will be free of charge if there is a defect in the goods and no misuse of the products.

-  Our CS might request photos and/or videos of the product. 

Before placing the orders, customers should understand and agree:

All goods will be checked and packed carefully by our staff before passing to the courier. Customers agree to absorb all transportation risks once they placed the order.

Infinity Medical Limited will not be responsible for any loss due to the submission of invalid or inaccurate personal information, such as mailing addresses, etc. by customers. Please check and make sure the information is complete and correct.