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Delivery Services

Service Area

The current delivery services are mainly focused in Hong Kong area. For oversea delivery enquiry, please feel free to contact Customer Services.

Shipping Method and Fee

Disposing of Unclaimed /Return Goods

  1. If goods are not collected within 14 days, they will be returned to us. Your order may be canceled. There will be HK$200 handling charge. The delivery charge (if applicable) is not refundable.
  2. If the delivery fails due to various factors such as an unattended recipient address upon arrival of goods, we will contact you for delivery rearrangement. There will be HK$200 handling charge. The delivery charge (if applicable) is not refundable.

Delivery Schedule

Delivery should be completed in 30 days from the date of order confirmation.

Additional Charges

  1. For delivery location that can only be accessed through staircases, there will be additional delivery charge of HK$20 per floor, and up to 8 floors.
  2. The one who signs and receives the goods should get your authorization and consider as your representative to receive the goods.

Inclement Weather Arrangement

The delivery services are unavailable when Typhoon Signal #No.8 or the Black Rainstorm signal is hoisted or delivery is considered unsafe in a specific situation.

In the event of inconsistency between the English version and any other language translations, the English version shall prevail. Infinity Medical Limited reserved the right for the final decision in all matters related to this service.